AI GUEST MESSAGING

Let AI do the talking

Automate more than 80% of guest communication and free up your team with Canary’s AI Guest Messaging. Powered by Canary AI, the leading AI platform custom-built for hospitality.

Trusted by 20,000+ hoteliers in 100+ countries

Free up time for true hospitality

Your staff shines in creating memorable guest experiences—not repeating the same answers over and over. Canary’s AI Guest Messaging automates most inquiries, giving your team more time to deliver the hospitality your hotel is known for.

Save time with conversational intelligence

Serve up intelligent responses to guests, auto-generate service tickets and free up your team for tasks that require a human touch.

Speak 100+ languages tomorrow

Effortlessly speak the same language as your guests—regardless of what it is. With automatic translations, guests can communicate in whatever language they prefer.

Personalize each guest’s stay

Go beyond providing a list of canned recommendations. Canary AI Guest Messaging offers personalized suggestions for activities, dining and more based on guest preferences.

Use AI to Personalize Guest Experiences

Boost Hotel Revenue with AI

Increase ancillary revenue

Boost upsell revenue by 4x. AI Guest Messaging intelligently detects guests' needs and surfaces relevant add-ons at exactly the right time.

Canary Customer Logos

See why brands like Wyndham and BWH Hotels are rolling out AI Guest Messaging across their entire portfolio

Features & Capabilities

Automated AI handoffs

Automated AI handoffs

If Canary AI can’t answer a guest's inquiry, it automatically redirects the message to your team.

Build your hotel’s knowledge base automatically

An ever-growing knowledge base

Canary AI continuously learns more about your hotel, so it can respond to more guest requests as time goes on.

Instant, professional, on-brand responses

Speak with a consistent brand voice and respond with grammatically correct messages.

Responsible AI use

Automated service tickets

Create service tickets from guest messages and send them to your service software with one click.

Responsible AI use

Responsible AI

Canary employs sophisticated training, evaluation and real-time monitoring to prevent inappropriate replies.

AI in Hospitality Research Report

Navigating AI:
Emerging Trends in Hospitality

Explore groundbreaking insights and never-before-seen data from hundreds of hoteliers worldwide on AI’s transformative impact in hospitality.

Get up to speed on AI in hospitality

Learn more about the practical applications of AI in hotels.

Ebook about AI in Hotels

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Examples of AI in the Hospitality Industry

Blog AI in Hospitality

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Understanding Artificial Intelligence in Hospitality: A Closer Look

Blog Key Advantages of AI for Hotels

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7 Key Advantages of AI in Hotels

One AI Platform for Every Guest Interaction

How Canary AI works together

Canary AI is part of our full suite of hospitality solutions

Smart checkout

Save housekeeping time and drive new revenue.

Mobile Check-In

Seamless check-in your guests without exchanging credit cards, IDs, or registration forms.

Guest Messages

Easily communicate with hotel guests at scale.

Digital Authorizations

Replace paper credit card authorization forms and reduce fraud and chargebacks by up to 90%

Ready to see Canary in action?

See why 25,000+ hoteliers rated Canary the #1 Guest Experience Platform.

Best Hotel Digital Tipping Award

FAQs

A few helpful answers to common questions