Guest Management for Hotel Managers

The #1 Guest Management System Hotel General Managers Count On

Revolutionize your hotel with Canary’s award-winning Guest Management System. Streamline operations, create amazing guest experiences, and boost revenue. Canary provides customizable and branded solutions to enhance the entire guest journey — from booking to departure, and everything in between.

Redefining the Hotel Tech Stack

Canary Technologies is recognized as the hospitality industry’s leading technology solutions provider for hotels, resorts and other lodging properties.

Best Guest ExperienceHotelier's Choice AwardBest Hotel Digital Tipping AwardBest contactless checking solution award 2023

Redefining the Hotel Tech Stack

Best Guest Messaging AwardBest Hotel Cyber Security and Fraud PreventionBest cyber security fraud prevention award 2023Most Innovative Companies 2023 award
Canary awards

The #1 Guest Management System Hotel General Managers Count On

Revolutionize your hotel with Canary’s award-winning Guest Management System that streamlines operations, creates amazing guest experiences, and boosts revenue. Canary provides customizable and branded solutions to enhance the entire guest journey — from booking to departure, and everything in between.

Background image

Thousands of General Managers Worldwide Love Canary

Canary’s award-winning hotel technology solutions are trusted by hoteliers in more than 75 countries and brand standard for global hospitality players such as Wyndham, Best Western, Choice Hotels, Four Seasons, Rosewood and more!

Canary Customer - Dream

I love the Upsells solution! The Canary platform paid for itself 10x in the first week. And guest satisfaction scores went up
by 20%.

– Vaughn Davis // General Manager

Dream Hotels logo

Streamlined Operations, Happier Guests, & More Revenue

Increase Front Desk Productivity

Increases Front Desk Productivity by 30-50%

Eliminate lines at the front desk. Turnover rooms faster. Sign new contracts in hours, not days. Welcome to the new normal with Canary’s Guest Management System. By removing administrative work, your team can exceed guest expectations by focusing on hospitality instead of busy work.

Improve Guest Reviews

Better Satisfaction Scores & Guest Reviews

Canary helps you create guest experiences with less paperwork and more personality, which makes guests way more likely to tell others about their fantastic stay. Canary provides a customizable guest satisfaction survey as a part of the checkout flow. Any guests who leave 5-star ratings are then prompted to share their fantastic experience on Tripadvisor and Google.

Increase Upsells

Increase Upsell Revenue by up to 200%

Canary enables you to digitally deliver room upgrades and other upsell offers to a guest’s mobile device at key moments when they’re most likely to buy. Upsells can be offered at any point throughout the entire guest journey and integrated into various user flows such as Contactless Check-in and Checkout.

Simple to use

Easy To Set up & Even Easier To Use

Canary’s software solutions are designed and created by hospitality industry veterans to meet the needs of general managers and their teams. Setup takes less than 30-minutes and Canary provides free training sessions to ensure your property is making the most of the platform. Both your guests and staff will love Canary’s beautiful interface and intuitive user experience.

background shape
Comprehensive Platform That Simplifies Operations

Comprehensive Platform
That Simplifies Operations

Say goodbye to multiple logins and jumping between systems! Canary consolidates 10 different guest-facing software systems in one, easy-to-use platform.

Guest Management Solutions That Make Life
Easier for General Managers

Contactless Check-In

Contactless Check-in

Contactless Check-In enables guests to check-in conveniently from their mobile device with no new app downloads required. Before they ever set foot on the property, your guests receive a mobile-friendly link via text and email to register for their room. This flow is fully customizable, and can even allow hotels to upsell rooms and services or run advanced fraud detection checks. Utilize Canary’s hotel technology to improve the guest experience and save your staff time - a win-win!

Dashed line

Contactless Checkout

Contactless Checkout provides big benefits to both hotel guests and staff members. Similarly to Contactless Check-In, guests can quickly and easily checkout from the convenience of their mobile device with no need to swing by the front desk. Hoteliers can include a customized guest feedback survey in this flow that will prompt anyone who leaves 5-stars to share their experience on Tripadvisor and Google. Canary’s software can boost 5-star reviews by up to 350%!

Contactless Checkout
Dashed line
Dynamic Upsells

Dynamic upsells

Every hotelier wants to generate more revenue and Canary’s hotel technology makes it simple. Our Dynamic Upsells tools can be deployed throughout the guest journey to sell room upgrades, spa packages, dinner reservations, parking passes, early check-in/late checkout and more!

It’s basically free money. Last month, we had £10,000 in upsell requests.

– Andrei Ticau // Rooms Division Manager

Copthorne logo
Dashed line

Guest Messaging

Today, many hotel guests prefer communicating via text messages versus phone calls or going to the front desk. Canary’s hotel software makes it extremely easy for hoteliers to provide this option using the property’s existing landline phone number. Guest Messaging also enables your front desk team to prioritize guest inquiries and save time through automated, broadcast and direct messages sent through a comprehensive dashboard. Guest Messaging is an integrated hotel technology solution that works with both SMS, WhatsApp, and dozens of other existing applications.

Guest Messaging
Dashed line
Digital Tipping

Digital Tipping

Good help is always hard to find, but it’s currently harder than ever in the hotel industry. However, retaining staff can be improved by increasing wages - and increasing tips can be a large part of the solution.. That’s why Canary designed its Digital Tipping solution to help hotel owners and operators boost employee pay by up to $3/hour and combat the staffing shortage!

ACCORDING TO INDUSTRY RESEARCH
•  Nearly 80% of hotel workers would be more likely to stay with their employer if tips were increased
• More than 70% of guests would have tipped more if Digital Tipping were an option

Dashed line

Digital Authorizations & Contracts

Replace paper and PDF credit card authorization forms — which are insecure, frequently targeted by bad actors — with Canary’s PCI level 1 compliant Digital Authorizations solution. Digital Authorizations saves your staff time, makes it easier for clients and guests to send payment information, and reduces fraud and chargebacks by up to 90%.

Digital Authorizations
No New Apps Required icon

No New Apps Required

All of Canary’s hotel software solutions are entirely web-based and do not require any new app downloads for your customers. This lowers the barrier to entry for guests and drives up to 500% more engagement than competing solutions that rely on native apps. 

Fully PCI Compliant icon

Fully PCI Compliant

Canary’s front desk software is built directly on top of our PCI level 1 compliant infrastructure. This payment infrastructure coupled with our proprietary fraud detection software reduces chargebacks and fraud by up to 90%.

Fully PCI Compliant

Canary’s Guest Management System is built directly on top of our PCI level 1 compliant infrastructure to ensure all solutions are secure and guest data is protected.

Advanced Fraud Detection

As a part of the payment process, Canary can incorporate our proprietary fraud detection algorithm that helps protect your hotel and guests’ data. Due to this innovative feature, hoteliers have ranked Canary the #1 Cybersecurity & Fraud Prevention software for 3 straight years in the HotelTechReport Awards.

Background image

Since implementing Canary, we have not received a single chargeback
case and it’s been more than a year since we signed on with the platform.

– Diane Wolfe // General Manager

See Their Success Story
24/7 Support visual

24/7 Support

Our team is determined to provide you with the same level of dedicated service that you deliver to your guests. Canary offers 24-hour support as well as a comprehensive self-help center to ensure you always have the answers and assistance you need. Canary’s support team can be reached by phone, email and chat.

Deep Integration With Your PMS
& Other Technology Systems

Canary CustomersCanary Customers

Canary has native integrations with all major property management systems and most other hotel technology systems. Additionally, our in-house development team launches 5-10 new integrations per quarter to ensure seamless compatibility with your other tools.

Advanced customizations are available for enterprise customers.

FAQs

A few helpful answers to common questions

Is Canary’s hotel management software appropriate for every type of hotel?

What are the most important hotel management software features for general managers?

What pricing models are available for Canary’s hotel software?

Click “Accept All” to store basic cookies on your device that enhance site functionality. View our Privacy Policy for more information. You can also block all in the preference center.

Privacy Preference Center

By using this website, you agree to the storing of cookies on your device to enhance site navigation and analyze site usage. View our Privacy Policy for more information.