Is Canary’s hotel management software appropriate for every type of hotel?

Yes! Canary’s industry-leading hotel software solutions are scalable for every type of property — from enterprise-level brands to boutique independent hotels. We work with hotels with 10 rooms and hotels with more than 1,000 rooms. From luxury to economy properties, our comprehensive platform has solutions that fit every hotelier's needs.

What are the most important hotel management software features for general managers?

Every property is unique and so what is important to a general manager may vary slightly from hotel to hotel, but there are a few key attributes to always look for, including: • Ease of use with unlimited staff trainings• Mobile-friendly cloud-based solutions accessed through the web • No new native app downloads required by guests or staff• Seamless integration with other hotel technology systems• Flexible deployment & customization options 24/7 phone and email support • A comprehensive set of integrated solutions under one roof • Unified dashboards that provide a bird’s-eye view of what is happening at your property

What pricing models are available for Canary’s hotel software?

Canary provides flexible and competitive pricing to cater to the unique needs of your individual property or group. See pricing options here.

Hotel Software Solutions for Hotel General Managers

4 Ways Canary Helps General Managers Exceed Their Goals

Supercharge your operations

Say goodbye to front desk lines. Mobile Check-In, Checkout, Tablet Registration and AI Guest Messaging saves your staff and guests valuable time.

Learn How

Watch your guest satisfaction soar

Remove paperwork and add personality to your guest experiences, delighting travelers into leaving rave reviews. Canary provides customizable guest surveys that encourage guests to share their fantastic experience on Tripadvisor and Google.

Learn How

Make more money

With your higher Tripadvisor and Google ratings, you'll drive more bookings as more guests choose your property. And don’t forget to offer your new guests personalized upsells, like room upgrades, F&B, and other amenities. Upsells can automatically be offered throughout the entire guest journey.

Learn How

CONSOLIDATE & SIMPLIFY YOUR TECH STACK

Eliminate multiple logins and switching between systems. Canary consolidates 10 different guest-facing software tools into one, easy to-use platform.

Learn How

General Managers see results with Canary

20%

Higher

guest satisfaction

40%

Less

front-desk work

200%

upsell revenue

70%

Fewer

chargebacks

Okay, but how does Canary actually work for GMs?

Canary’s simple, easy-to-use Guest Management System streamlines and enhances the guest experience, all the way from booking through checkout so that you can focus less on administration and more on hospitality.

Mobile Check-In

Eliminate front desk lines, save staff time and reduce chargebacks—all at once with Mobile Check-In. Guests check-in from their mobile devices whenever and wherever works best for them!

Automatically send user-friendly check-in links to guests via text and email
Collect payment, ID, and registration cards before guests even arrive
Increase revenue with upsells built into the check-in flow

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Mobile Checkout

Canary Mobile Checkout boosts 5-star reviews by guiding your guests to leave reviews on Tripadvisor & Google. Before departure, Canary sends guests a link they can use to complete their checkout.

Collect feedback through a customized survey at checkout
Increase 5-star reviews on 3rd party platforms by up to 350%
Turnover rooms faster by letting housekeeping know when guests leave

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Dynamic Upsells

Generate more revenue for your hotel with Dynamic Upsells. Easily sell room upgrades, early check-in, F&B, amenities and and more!

Use a pre-built template of popular upsell and add-on offers
Offer upsells to guests at the right moment and right time via text
Boost upsell revenue by up to 250%

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AI-Powered Guest Messaging

Most guests today prefer text messaging. Arm your front desk with the most powerful AI messaging platform that is custom built for the hospitality industry. Works with SMS, WhatsApp, and more.

Let AI instantly respond to your guests, saving your front-desk team time
Speak 100+ languages and break down language barriers
Get set up quickly. No additional phone numbers required

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Digital Tipping

Make it easy for cashless guests to show gratitude. Canary’s Digital Tipping increases staff compensation and guest satisfaction scores.

Increase the percentage of guests leaving tips by up to 80%
Elevate guest satisfaction and improve service scores by 10%
Boost staff morale and increase retention

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Digital Authorizations & Payments

Replace paper and PDF credit card authorization forms — which are insecure, frequently targeted by bad actors — with Canary’s PCI level 1 compliant Digital Authorizations solution.

Make it easy for guests and clients to send payment information
Detect and deter fraud with Canary’s industry- leading software
Reduce fraud & chargebacks by 90%

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Features that Make GMs Look (and Feel) Great

Easy to set-up. Even easier to use

No New Apps Required

Canary’s web-based solutions don't need new app downloads for your customers, reducing barriers and boosting guest engagement by up to 500% compared to app-based alternatives.

Customized & Branded for Your Property

Canary is designed to “wow” your guests without stealing the show. All of our powerful software solutions are fully customizable under your brand.

Fully PCI Compliant

Canary’s Guest Management System is built directly on top of our PCI level 1 compliant infrastructure to ensure all solutions are secure and guest data is protected.

Advanced Fraud Detection

Canary's award-winning proprietary fraud detection algorithm safeguards your hotel's financial transactions and protects the payment data of your guests.

24/7 Support

We’re committed to providing you with the same top-notch service you deliver to your guests. Canary offers 24/7 support and a self-help center for all your needs. Contact Canary's support team by phone, email or chat.

Since implementing Canary, we have not received a single chargeback case and it’s been more than a year since we signed on with the platform.

Diane Wolfe

General manager

See Their Success Story

Case Studies

RHG’s Journey to Happier Employees and Higher Tips

Learn how RHG improved guest service, boosted staff morale and streamlined tipping for hotel guests.

The biggest benefit we’ve seen from deploying Canary digital tipping is the result in our service scores. They’ve gone up a whopping 7% in the first month we instituted Canary."

– Ben Seidel // Founder, President and CEO // REAL Hospitality group

Case Studies

Crafting a Luxury Check-In Experience that Pays for Itself: The Dream Hollywood Story

Learn how a luxury 178-room Hollywood hotel increased guest satisfaction, streamlined check-in and drove revenue with Canary’s guest management solutions.

Read Case Study