Hotel GUEST MESSAGING

Reach hotel guests at scale with easy-to-use guest messaging

Canary Messaging lets you easily communicate with guests in their preferred method: text messaging. Save your team valuable time by leveraging automated responses powered by Canary AI. No app downloads required.

Trusted by 20,000+ hoteliers in 80+ countries

Communicate. Automate. Delight. Simplify.

Save your team time by automatically communicating with your guests throughout their stay. Delight guests with quick and direct responses via mobile.

AUTOMATICALLY ENGAGE GUESTS

Let Canary Messaging communicate with guests throughout their stay. Easily customize when and what messages go out to your guests and ensure your brand standards are upheld.

Reduct Front Desk Lines

Contactless Check-In

CREATE BETTER GUEST EXPERIENCES

Provide a modern guest experience by offering real time communication channels that your guests prefer, like SMS or WhatsApp. No more relying on phone calls from guests.

SIMPLIFY WITH ONE UNIFIED INBOX

With Canary’s unified inbox, all guest communications from SMS, WhatsApp, OTAs, email, and more are consolidated in one place so you never miss a message from a guest again.

Boost Guest Sat Scores

SAVE STAFF TIME

Simplify the amount of communication your team manages with AI Guest Messaging. Provide smart replies to guests, freeing your team for tasks needing a personal touch.

Elevate your team's performance with Canary AI

Let Canary AI streamline guest communication, personalize guest interactions and supercharge your team.

Smoother Guest Communication Starts With Canary

Canary Messaging streamlines guest communication and saves your staff time through automated, broadcast and AI messages.

Lady with the phone

Canary powers real-time guest communication & experiences

OUR TURNKEY GUEST MESSAGING SOLUTION INTEGRATES SEAMLESSLY WITH YOUR PMS.

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Stay connected to your guests visual

Stay connected to your guests

Send personalized direct or broadcast messages to your guests at any point in their journey — pre-arrival, check-in, in-stay, checkout and post-stay

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AI Responses visual

AI Responses

Allow Canary AI Guest Messaging to respond for you. Canary AI responds to the most common questions, so your team can focus on providing top-notch, personalized service.

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No app downloads required visual

No app downloads required

Your guests don’t want another app. Increase adoption by 3-5x by keeping it app-less with Canary Messaging.

What Our Customers Have To Say

We had another message solution before we switched to Canary. We switched providers since Canary could easily integrate with our PMS and has a number of really useful features.”

Bailey O’Neil

Front Desk Manager
Coeur D'Alene ResorT

Woodside Hotel Group

Guests want options and the ability to easily communicate with the hotel. Canary enables both - and allows us to make more money!”

Sean Rowland

founder
nomads hotel

Woodside Hotel Group

Guest Messaging is such a useful tool for us. For example, my 3pm-11pm front desk agent bakes cookies. The fact that she can now broadcast to our guests that freshly baked cookies are available at the front desk really helps us create a better experience and generate more revenue.”

Rushi Patel

General manager
Clarion Pointe Greensboro Airport

Woodside Hotel Group

A messaging solution made with your hotel in mind

Canary Messaging was created by a dedicated team of hospitality industry veterans who understand your property’s needs and workflow.

Stay Organized With a Conversation History

Message your guests from one, simple dashboard that enables you to keep track of many conversations at once.

Message Guests From Your Existing Phone Number

Even if your current number is a landline, Canary can enable you to receive and send text messages from it.

Helpful Resources for Hoteliers

Keep updated on all things hospitality with Canary’s industry expertise.

Digital Tipping Ebook

How to Write a Welcome Message for Hotel Guests (+7 Templates)

14 Easy Ways to Personalize the Hotel Guest Experience

Hospitality AI Ebook

The Ultimate Guide to AI in Hospitality

Hotel Guest Messaging is part of our full suite of hospitality solutions:

Check-In

Seamlessly check-in your guests without exchanging credit cards, IDs, or registration forms.

Checkout

Save housekeeping time and drive new revenue.

Digital Authorizations

Replace paper credit card authorization forms and reduce fraud and chargebacks by up to 90%

Digital Contracts

Boost your staff’s efficiency with digital contract signing.

Canary AI

Boost your team's efficiency with streamlined guest communication, personalized interactions and prioritized requests.

TABLET REGISTRATION

Ditch paper to collect and retrieve registration cards in seconds.

Ready to see Canary in action?

See why 25,000+ hoteliers voted Canary as the #1-rated Guest Engagement Platform.

Best Hotel Digital Tipping Award

FAQs

A few helpful answers to common questions