AI GUEST MESSAGING

Let AI do the talking

Automate more than 80% of guest communication and free up your team with Canary’s AI Guest Messaging. Powered by Canary AI, the leading AI platform custom-built for hospitality.

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Trusted by 20,000+ hoteliers in 100+ countries

Free up time for true hospitality

Your staff shines in creating memorable guest experiences—not repeating the same answers over and over. Canary’s AI Guest Messaging automates most inquiries, giving your team more time to deliver the hospitality your hotel is known for.

Save time with conversational intelligence

Let the AI do the talking. Serve up intelligent responses to guests, auto-generate service tickets and free up your team for tasks that require a human touch.

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Speak 100+ languages tomorrow

Effortlessly speak the same language as your guests—regardless of what it is. With automatic translations, guests can communicate in whatever language they prefer.

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Personalize each guest’s stay

Go beyond providing a list of canned recommendations. Canary AI offers personalized suggestions for activities, dining and more based on guest preferences.

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Increase ancillary revenue

Increase upsell revenue by 4x. AI Guest Messaging intelligently detects guests' needs and surfaces relevant add-ons at exactly the right time

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See why brands like Wyndham and BWH Hotels are rolling out AI Guest Messaging across their entire portfolio

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Features & Capabilities

Automated AI handoffs

If Canary AI can’t answer a guest's inquiry, it automatically redirects the message to your team.

Build your hotel’s knowledge base automatically

An ever-growing knowledge base.

Canary AI continuously learns more about your hotel, so it can respond to more guest requests as time goes on.

Instant, professional, on-brand responses.

Speak with a consistent brand voice and respond with grammatically correct messages.

Automated service tickets.

Canary AI auto-generates service tickets based on guest messages that are sent to your service optimization software in just one click.

Responsible AI

Canary employs sophisticated training, evaluation and real-time monitoring to prevent inappropriate replies.

Navigating AI:
Emerging Trends in Hospitality

Explore groundbreaking insights and never-before-seen data from hundreds of hoteliers worldwide on AI’s transformative impact in hospitality.

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Get up to speed on AI in hospitality

Learn more about the practical applications of AI in hotels.

Explore groundbreaking insights and never-before-seen data from hundreds of hoteliers worldwide on AI’s transformative impact in hospitality.

Learn about real-world applications of AI in hospitality. From virtual concierge services to predictive analytics, see how AI impacts guest experience.

Explore how AI is revolutionizing the hospitality industry with personalized guest experiences, operational efficiencies, and data-driven innovations.