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Hotel metrics, benchmarking, and KPIs are essential for the success of a hotel. After all, guesswork can only get you so far in a highly competitive environment. By tracking and evaluating these hotel metrics, you will understand things like how your hotel is performing, how your rates compare to your comp set, and how operating expenses impact revenue. Together, these data points help hoteliers make informed business decisions regarding their properties.

Proposer une variété d'activités dans votre hôtel est un excellent moyen de faire en sorte que vos clients passent un séjour agréable et mémorable. De la fourniture de jeux de société et de cartes à la location de vélos, vous avez le choix entre de nombreuses options pour que votre hôtel se démarque des autres.

In this blog post, Canary's team examines exactly what is most important to hotel guests today and how hoteliers can meet these expectations head-on. 

Your hotel might have a fancy pool, a well-stocked bar, or an out-of-this-world spa, but you won’t get far without great customer service in the hotel industry. Here are nine ways to improve it at your property.

These guest experience ideas — collected from Canary's team of hospitality industry veterans — are guaranteed to enhance any hotel stay.

Over the past few years, Canary has been at the forefront of guest-facing technology solutions for hotels. Through it all, our mission at Canary has remained to help hoteliers deliver the best guest experience possible and stay competitive in the evolving lodging landscape. ‍To supercharge this mission, we recently raised $30 million in Series B funding.

Digital solutions can help your property optimize a host of basic hotel operations. This not only saves your team valuable time, it also opens the door to more personalized service, better reviews and increased revenue. And while it may feel like a bit much to implement them all at once, each of the tools mentioned here pays for itself in more than one way.

Hotel occupancy is largely influenced by seasonality. While it might be easy to attract guests during your peak season, you may be wondering how to increase your occupancy during shoulder, low, or off seasons. With a bit of creativity, planning, and an understanding of your market, it’s not too difficult to increase occupancy rates.

Today, technology offers many opportunities to reduce typical hotel operating expenses. The right tech tools can be especially effective in addressing the biggest cost factors hotels have to deal with — labor and resource use. Apart from that, many of solutions also create new opportunities to generate revenue and delight your guests.

A hotel’s front desk is the nervous system of a hotel. It’s the main contact point for guests throughout their entire journey with a property, from pre-arrival to checkout. ‍The right hotel front desk software can have a huge impact on the guest experience, staff efficiency and hotel revenue. ‍

Dans l'économie actuelle, il est crucial de réduire les coûts d'entretien ménager, mais il en va de même pour la satisfaction de votre personnel. C'est une question d'équilibre, ce qui signifie qu'il est crucial de faire des recherches appropriées avant de faire le saut. Lors de la planification, réfléchissez aux avantages et aux inconvénients de chaque décision et aux répercussions potentielles.

Des sites tels que Tripadvisor, le deuxième site Web de voyage et de tourisme le plus visité au monde, peuvent avoir un impact considérable sur les performances d'un hôtel. Et c'est pourquoi il est si important de bien se classer sur la plateforme. Dans ce blog, nous allons explorer 5 manières d'améliorer le classement de votre hôtel sur Tripadvisor.