San Francisco, Calif. - Aug. 29, 2022 – Canary Technologies, which is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solution, announced today that Viceroy Hotels & Resorts has implemented Canary’s digital credit card authorizations at select properties.
Canary’s Digital Authorizations product is a secure PCI Level-1 compliant authorization solution that replaces arcane, non-compliant paper/PDF third-party authorization forms and prevents chargebacks and fraud. Guests simply click on a text or email link sent by the hotel to fill out their credit card information in a secure form. PCI non-compliant paper credit authorization forms are eliminated, streamlining check-in and improving security.
Viceroy Hotels & Resorts is a global modern luxury brand, inspiring travelers with one-of-a-kind, authentic experiences that bring together provocative design and intuitive service. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of destinations, including Los Cabos, Santa Monica, Chicago, Riviera Maya, Snowmass, San Francisco, Washington D.C., St. Lucia and Serbia. Viceroy was named one of the Top 10 Hotel Brands on Travel + Leisure World's Best Awards 2022.
Viceroy was an early adopter of digital credit card authorizations, having previously implemented a legacy solution. However Viceroy staff found it cumbersome and difficult to use, and sought a more modern and streamlined user experience.
“Canary provided a solution that was designed to be mobile-first, which vastly improved the experience for both guests and staff,” said Eric Chao, Senior Corporate IT Director at Viceroy Hotels & Resorts. “With Canary, we are now achieving the chargebacks and fraud reductions that we expected, and the process is greatly improved for our guests. We’re very happy with the impact Canary has made so far, and looking forward to implementing it across more Viceroy properties.”
“Viceroy is adept at leveraging technology to improve operations wherever it can,” said Harman Singh Narula, Co-founder and CEO at Canary Technologies. “We’re excited to work with them to improve payment security and the guest experience.”
Aside from a Digital Authorizations solution, Canary also offers several other guest management software tools, including Digital Contracts, Contactless Check-In & Checkout, Dynamic Upsells, Guest Messaging, and more.
For more information, visit canarytechnologies.com.
About Canary Technologies
Canary Technologies is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solutions. Digitizing everything from post-booking through checkout, Canary is trusted by thousands of hotels in more than 65 countries, including Four Seasons, Choice Hotels, Standard Hotels and Ace Hotel Group. Canary’s solutions help hotels eliminate paper processes, boost revenue with upsells, raise staff efficiency, ensure PCI compliance, improve the guest experience, and reduce chargebacks and payment fraud. Learn more at canarytechnologies.com.
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